Maximize product availability with our Technical Service

In times of change, economic and ecological sustainability are essential values of successful business partnerships. By facilitating the ideal lifetime and availability of our products, the quality of our B. Braun Technical Service makes a difference for worldwide health care standards every day.

Why technical service matters

Unplanned service cases disturb health care delivery, cause profitability risks, reduce staff acceptance and influence patient therapy outcomes. Seamlessly integrating technical services and clinical processes is vital. Our Technical Service portfolio is therefore an essential part of the therapeutic areas, offering customized service delivery solutions wherever B. Braun products are in use.

Service on site

We bring our services to you! The competent and fully equipped field service staff is just one call away and at your disposal. We guarantee efficient service management and preparation as your device data is already at our fingertips. We provide and update a digital record for every device serviced and continuously improve service delivery based on the data we collect.

The B. Braun technical service maintenance worker push cart contains a full complement of replacement spare parts and tools required for maintenance at customer sites or hospitals.

A B. Braun technical service maintenance worker is handing over a box containing replacement parts for medical devices.

Service and replace

If time matters, medical products that has been refurbished could be delivered up-front to ensure continued healthcare delivery and increase efficiency of existing back-up stock.

Service and return

We operate certified service competence centers all around the world. With efficient logistics and digitalized processes, we guarantee the highest quality standards at a minimum cycle time. Quality is at our heart, and we are proud to educate many young people in our workshops, maintaining and increasing the quality of our services for the future.

B. Braun maintenance personnel utilize computer-based diagnostics to assess the performance of medical devices and identify any potential issues.

B. Braun employees provide training on the use of tools and the maintenance of medical devices.

Technical training and support

Our technical documents are constantly updated and available for certified personnel. For specific devices, comprehensive training for clinical staff could be provided.

B. Braun Technical Service Center Thailand

References

Based on B. Braun data: Dialysis center operated in 3-shift model and average 4 hours therapy time per treatment.
Based on B. Braun data: Result of 1,542,000 screened Aesculap® surgical instruments in 691 disciplines worldwide.
Based on the instructions for use of B. Braun infusion pumps, their components and accessories. Often, our infusion pump lifetime exceeds 10 years, and pumps are used for 20 years or even longer.